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Pairing, alerts, caregivers, and account help for parents
Quick Help
Common questions answered
How do I pair my baby unit?
Install Jaen Babymon on the phone or tablet you'll leave with your baby (the baby unit) and on the device you'll watch from (the parent unit). Sign in with the same account on both, then follow the in-app pairing prompt. The connection is peer-to-peer (P2P WebRTC) and end-to-end encrypted.
Why didn't I get a cry or motion alert?
Cry and motion alarms use sustained-duration gating, so a brief noise or movement won't trigger them — this keeps false alarms to a minimum. Check that alerts are enabled for the baby unit, that notifications are allowed in your phone's settings, and that the sensitivity and duration thresholds suit your room.
Can I add another caregiver?
Yes. From the parent unit, open the caregivers screen and invite a family member or caregiver to your account. Multiple caregivers can watch the same baby unit at once, each on their own phone.
Does Jaen Babymon work without internet?
Yes. When the baby unit and parent unit are on the same Wi-Fi (LAN), live audio and video work fully offline. To watch from outside the home, we connect you through our server (relay + TURN), which needs an internet connection on both devices.
How do I manage my plan or get a refund?
Jaen Babymon offers a Free tier and a Pro tier. To change plans, sign in and open Billing. For billing questions or refund requests, contact info@jaenworld.com.
Still Need Help?
Our support team is here to help with pairing, alerts, connectivity, and your account.
✉️ Contact Supportinfo@jaenworld.com