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Pairing, alerts, caregivers, and account help for parents
Quick Help
Common questions answered
How do I pair my baby unit?
Install Jaen Babymon on the phone or tablet you'll leave with your baby (the baby unit) and on the device you'll watch from (the parent unit). Put both on the same Wi-Fi and follow the in-app pairing prompt — on your own Wi-Fi, no account is needed. You need a Jaen account only to watch from away from home or to share with a co-parent; if you use one, sign in with the same account on both devices. The connection is peer-to-peer (P2P WebRTC) and end-to-end encrypted.
Why didn't I get a sound or motion alert?
Sound and motion alarms measure how loud the room is and how much the picture moves — not what caused it — and a sustained-duration gate waits for that to last before alerting, so a brief noise or movement won't trigger them. Check that alerts are enabled for the baby unit, that notifications are allowed in your phone's settings, and that the sensitivity preset and duration suit your room.
Can I add another caregiver?
Yes, with Pro. From the parent unit, open the caregivers screen and invite a family member or caregiver to your account. Multiple caregivers can watch the same baby unit at once, each on their own phone.
Does Jaen Babymon work without internet?
Yes. When the baby unit and parent unit are on the same Wi-Fi (LAN), live audio and video work fully offline. To watch from outside the home, we connect you through our server (relay + TURN), which needs an internet connection on both devices.
How do I manage my plan or get a refund?
Jaen Babymon has a Free tier and a Pro tier. Pro is bought in the Jaen Android app through Google Play, which handles payment, renewals and refunds — so you cancel it in your Google Play subscriptions. The website does not take payments; sign in and open Your plan under Account to see what you have. Refunds are requested from Google Play, and consumers in the EU and EEA also have a 14-day right to withdraw — Refunds & Cancellation explains both. Anything else about billing: info@jaenworld.com.
Still Need Help?
Our support team is here to help with pairing, alerts, connectivity, and your account.
✉️ Contact Supportinfo@jaenworld.com