GDPR Compliance

📋 Right to Access (Article 15)

You have the right to obtain confirmation that we process your data and receive a copy of your personal data.

How to exercise: Request your data by emailing info@jaenworld.com

Response time: Within one month

✏️ Right to Rectification (Article 16)

You have the right to correct inaccurate or incomplete personal data.

How to exercise: Update your profile in account settings or contact us

Response time: Immediate (via settings) or within one month

🗑️ Right to Erasure / "Right to be Forgotten" (Article 17)

You have the right to request deletion of your personal data when:

• The data is no longer necessary
• You withdraw consent
• You object to processing
• Data was unlawfully processed
• Legal obligation requires deletion

How to exercise: Delete account in settings, or email us from the address on the account and we schedule it for you, with the same 7-day grace period and emailed cancel link

What happens: Your account will be deleted after the 7-day grace period, once an administrator has reviewed it (within a month of your request). You can cancel the deletion with the link in our email until the deletion is done, or by emailing us. For a request you email us, the month runs from when your email reached us, and if it would end before the 7 days are up, we may complete the deletion sooner.

Response time: Within one month

⚠️ Note: Some records tied to your account outlive it. The store's record of a subscription you bought in the app is kept without your account attached to it, because accounting law requires us to keep it, and deleted 7 years after the subscription ends, or 7 years after the refund if it was refunded. A record that the deletion was carried out is kept for 7 years and then deleted; it holds a one-way hash of the account's email address, not the address itself, and the time the deletion was requested (for a request you emailed us, the time we scheduled it). Security-log entries that name the account — an administrator's action on it, or a sign-in attempt with its address that never reached the account — are kept with the same one-way hash in place of the address, and deleted 7 years after the first account deletion they outlive. If it was an administrator's account, the entries it wrote about other accounts are kept the same way, without the account attached to them. A copy of each feedback report you sent us — its message, the app version, your device or browser, and your email address — stays in our feedback mailbox at Zone, in Estonia, until you ask us to delete it.

⏸️ Right to Restriction of Processing (Article 18)

You have the right to request we limit how we use your data when:

• You contest the accuracy of data
• Processing is unlawful but you oppose deletion
• We no longer need the data but you need it for legal claims
• You have objected to processing pending verification

How to exercise: Email info@jaenworld.com

📦 Right to Data Portability (Article 20)

You have the right to receive your personal data in a structured, commonly used, machine-readable format (e.g., JSON, CSV).

How to exercise: Export your care log in the app's Settings, or request your account data by email

Available formats: CSV or JSON for the care log

✋ Right to Object (Article 21)

You have the right to object to processing based on legitimate interests or for direct marketing purposes.

How to exercise: Email us. To stop the emails about a sign-in from somewhere new, switch off Login Notifications on your account's Security page, or ask us to. A sign-in our checks judge suspicious still gets a security alert, whatever that switch says.

Usage data from versions of the app up to 0.9.2 (build 1230): switch off Share usage analytics in the app's Settings, where the version has it. It takes effect at once. For their crash reports, write to us — or update the app, which sends none of this without your yes.

Marketing: The newsletter is the only marketing email we send, and only to an address that confirmed it. Use the unsubscribe link in any issue, or your mail app's Unsubscribe button, and it stops at once.

🤖 Rights Related to Automated Decision-Making (Article 22)

You have the right not to be subject to decisions based solely on automated processing that produce legal or significant effects.

Jaen status: We do not make automated decisions with legal or significant effects without human review.

🔄 Right to Withdraw Consent

Where processing is based on consent, you can withdraw it at any time. This does not affect the lawfulness of processing before withdrawal.

How to exercise: Turn Cloud Sync off in the app, under Settings, Back up & sync. That only pauses it: nothing more is uploaded, and what is already on our servers stays there until you delete the baby permanently, delete your account or ask us to erase it — our Privacy Policy says how. For the newsletter and status updates, use the unsubscribe link in any email, or your mail app's Unsubscribe button: your address is deleted from the list at once. For the beta waitlist, email us, and we delete your address from it.

Usage data from the app: switch off Share usage analytics in the app's Settings. That takes effect at once: nothing more is sent, not even what was already waiting on your phone.

⚖️ Right to Lodge a Complaint (Article 77)

You have the right to lodge a complaint with a supervisory authority if you believe we have violated GDPR.