Delete your account & data
Jaen Babymon, published by JaenWorld OÜ. You can do this yourself, from the app or this site — no request, no reason needed.
How to delete your account
Deleting your account does not cancel a Google Play subscription — cancel it in Google Play first. Google Play holds the subscription, so it keeps renewing until you cancel it there, whatever happens to your Jaen account.
In the Jaen Babymon app
- Open Settings.
- Scroll to Delete account.
- Confirm with your password. That step is required on purpose — it is what stops somebody who picks up your unlocked phone from erasing your child's records.
The app signs in with a password only, so an account with no password — one created with Google — is deleted on this website instead.
On this website
- Sign in and open your account security page.
- Choose Request Account Deletion, enter your password — and the code from your authenticator app, if you use one — and choose Schedule deletion.
An account with no password — one created with Google — confirms with a link we email to its address instead: choose Email me the link, open the link within 30 minutes, and choose Delete my account on the page it opens. Nothing is scheduled until you do.
If you cannot sign in
Email us at info@jaenworld.com from the address on the account, and we will schedule the deletion for you, the same way as when you do it yourself: the account is signed out on every device from that moment, and we email that address the link to cancel it, which works until the deletion is done. We may first ask something only the account holder would know — an unverified deletion request is itself a way to attack somebody.
What happens, and when
Your request takes effect immediately — for a request you email us, from the moment we schedule it: the account is signed out on every device, and alarm notifications and remote viewing through Jaen stop for it. Monitoring on the same Wi-Fi network is not affected. You can still sign in, but only to cancel the deletion: nothing else works until you do.
Your account will be deleted after the 7-day grace period, once an administrator has reviewed it (within a month of your request). The grace period exists for exactly one reason — so an accidental or malicious deletion can still be undone.
You can cancel the deletion with the link in our email until the deletion is done, or by emailing us. The link works without signing in. Until the deletion is done you can also sign in, in the app or on this website, and cancel it with your password.
For a request you email us, the month runs from when your email reached us, and if it would end before the 7 days are up, we may complete the deletion sooner. Once it is done it is permanent. We cannot recover it, and neither can you.
What is deleted
- Your account, and the email address and name on it
- Every baby profile and the whole care log — sleeps, feeds, nappies, growth measurements and notes
- Baby photos you added
- Cribs and rooms you set up, and their labels
- Co-parent links, invitations, and anything shared with you
- Registered devices, push registrations and sign-in sessions
- Sign-in history and known-location records, except the security-log entries listed under “What is kept”
- Your notifications, and the ones your account caused in other people's accounts — an invitation you sent or accepted, with any message you wrote in it, and notices about a crib or a Remote session
- Feedback and bug reports you sent us, including any attached screenshots, which are unlinked from disk — except the email copy of each report listed under “What is kept”
What is kept, and why
The store's record of a subscription you bought in the app — the purchase token (Google) or transaction id (Apple), the product, its status and dates, and the store's latest message about it — is kept without your account attached to it, and deleted 7 years after the subscription ends, or 7 years after the refund if it was refunded. We keep it because accounting law requires us to: the legal basis is a legal obligation (GDPR Article 6(1)(c)).
A record that the deletion was carried out — written when the deletion is carried out — is kept for 7 years and then deleted. It holds a one-way hash of the email address the account had, not the address itself, and the time the deletion was requested (for a request you emailed us, the time we scheduled it), so that the deletion itself can be traced.
Security-log entries that name the account — an administrator's action on it, or a sign-in attempt with its address that never reached the account, such as one from a blocked network — are kept with the same one-way hash in place of the address, and deleted 7 years after the first account deletion they outlive. If it was an administrator's account, the entries it wrote about other accounts are kept the same way, without the account attached to them. Each keeps its time, and the IP address and the browser or app it came from, where they were recorded.
A copy of each feedback report you sent us — its message, the app version, your device or browser, and your email address — stays in our feedback mailbox at Zone, in Estonia, until you ask us to delete it. Each report is also emailed to us when you send it, and deleting an account cannot reach a mailbox.
The website takes no payments, so it keeps no invoices or payment records of yours. There is no recording of your baby to delete either: audio and video are never stored on our servers.
Deleting some data without deleting your account
You do not have to delete everything to delete something.
- Remove one child. In the app, delete a baby and then permanently purge it. That destroys that baby's entire care log and leaves your account and any other children untouched.
- Stop syncing. Turning Cloud Sync off stops further uploads. What is already on our servers stays until you delete the baby permanently (above), delete your account, or ask us to erase it.
Related: Privacy policy · Your GDPR rights